FAQ

Who is LifeEnergy?
LifeEnergy is a retail energy provider based in Houston, Texas. We currently offer electricity to residential and businesses customers in competitive energy markets. With extensive industry knowledge and experience, we are quickly growing into a nationally branded, full-service energy company.

What is electric choice/deregulation and what does it mean to me?
In certain states across the nation, consumers have the power to choose their energy supplier. Commonly, these areas are known as deregulated, or electric choice, markets. In these markets, consumers are no longer forced to receive a one size fits all energy rate from their utility. Rather, competitive energy suppliers, such as LifeEnergy, can enter these markets and offer a variety of electric power choices directly to consumers. While the utilities in these areas still deliver the power, the customer can take advantage of choosing their own competitive electricity supplier.

Does LifeEnergy provide service in my area?
LifeEnergy currently serves electricity customers in Texas, Delaware, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Washington DC., with efforts underway to expand across all competitive electricity markets in the United States by the end of 2017.

Search for plans in your area by entering your zip code at the top of this page!

Enrolling with LifeEnergy

Is there a fee to switch to LifeEnergy?
No. LifeEnergy does not charge you a switching fee.

Do I need to let my current provider know that I am switching?
No. It is not necessary to notify your current provider of your intent to switch. Once you have competed your enrollment with LifeEnergy, we will notify your utility of your request to switch suppliers on your behalf. No additional action is needed on your part.

How do I sign up for LifeEnergy?
Sign up via the web, www.lifeenergy.com, or call us toll-free at 844-662-1222 (TX Residents) / 844-308-3631 (All Other Residents).

Will my service be interrupted if I switch to LifeEnergy?
No. Switching to LifeEnergy is so easy, we made a name for it: LifeSwitch!

How long will it take to switch my electricity service to LifeEnergy?
Your utility controls how long it can take to switch your electric service. In states like Texas, Maryland and Pennsylvania, your switch can occur in 3 to 5 days. Other states can range from 15 to 45 days, depending on your meter read cycle. Call us and we can give you a status, free of charge! 😊

What happens when my contract expires?
LifeEnergy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. We hope that you will select to renew onto another LifeEnergy product. However, if you do not renew with LifeEnergy, or select another provider, you will be placed on a monthly variable rate that can increase or decrease based on market conditions. Please see your Terms of Service Document for more information.

Deposit Waiver Program

You are eligible to receive a waiver for the deposit if you meet one of the following criteria. If you successfully meet one of the below criteria, please e-mail the documentation requirements, along with your enrollment confirmation ID, to Deposit@LifeEnergy.com.

You are 65+ years old
If you are 65 years of age or older, please send us a copy of your driver’s license or state ID. You must not have any overdue electricity payments.​

You are a victim of violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status. The signed certification must be dated within the last 12 months.​

You are in good standing with another electricity retailer and have been for the past 12 months.
If you have been a residential customer of any retail electric provider or an electric utility and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

You are medically indigent.
You are considered medically indigent as certified by a government entity or government funded energy assistance program and physician.

You are Active Military.
If you are currently serving in the U.S. Military, send a copy of your active military ID.

Billing and payments

Will I receive two electric bills if I choose LifeEnergy as my supplier?
No. You will continue to receive a single monthly bill from your electric utility, which will include the electricity supply charges from LifeEnergy.

May I participate in special bill-pay/low-income assistance programs if I sign up with LifeEnergy?
Yes. Call your electric utility for more details. If your income is limited, programs are available to help you pay part of your bill or lower the amount of electricity you use. Your electric utility may call the programs by different names, but many programs are available to you whether you switch suppliers or not.

Who do I contact if I have billing questions?
If you have a question about your LIfeEnergy electricity supply charges, please contact us at 1-844-308-3631, or email us at Care@LifeEnergy.com. However, if you have a question about any other part of your bill, please contact your utility directly.

Where do I send my payment?
You will continue to receive a bill from your local utility, however you will see LifeEnergy under the line item for your supplier. You will continue to send your payment to your appropriate utility company.

How To Read Your Bill

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What should I do if I am moving?
If you are moving, please call us toll-free at 844-662-1222 (TX Residents) / 844-308-3631 (All Other State Residents), or email us at Care@LifeEnergy.com, and one of our Customer Care agents will assist you.

Who do I call if I have a power outage?
Your local utility is still responsible for maintaining your electric service, which includes the power lines and poles. In the event of an emergency or power outage, please contact your local utility company at the number provided on your bill.