FAQ

Who is LifeEnergy?

LifeEnergy is a retail energy provider based in Houston, Texas. We currently offer electricity to residential and businesses customers in competitive energy markets. With extensive industry knowledge and experience, we are quickly growing into a nationally branded, full-service energy company.

What is electric choice/deregulation and what does it mean to me?

In certain states across the nation, consumers have the power to choose their energy supplier. Commonly, these areas are known as deregulated, or electric choice, markets. In these markets, consumers are no longer forced to receive a one size fits all energy rate from their utility. Rather, competitive energy suppliers, such as LifeEnergy, can enter these markets and offer a variety of electric power choices directly to consumers. While the utilities in these areas still deliver the power, the customer can take advantage of choosing their own competitive electricity supplier.

Does LifeEnergy provide service in my area?

LifeEnergy currently serves electricity customers in Texas, Delaware, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Washington DC., with efforts underway to expand across all competitive electricity markets in the United States.

Search for plans in your area by entering your zip code at the top of this page!

Enrolling with LifeEnergy

Is there a fee to switch to LifeEnergy?

No. LifeEnergy does not charge you a switching fee.

Do I need to let my current provider know that I am switching?

No. It is not necessary to notify your current provider of your intent to switch. Once you have competed your enrollment with LifeEnergy, we will notify your utility of your request to switch suppliers on your behalf. No additional action is needed on your part.

How do I sign up for LifeEnergy?

Sign up via the web, www.lifeenergy.com, or call us toll-free at 844-662-1222 (TX Residents) / 844-308-3631 (All Other Residents).

Will my service be interrupted if I switch to LifeEnergy?

No. Switching to LifeEnergy is so easy, we made a name for it: LifeSwitch!

How long will it take to switch my electricity service to LifeEnergy?

Your utility controls how long it can take to switch your electric service. In states like Texas, Maryland and Pennsylvania, your switch can occur in 3 to 5 days. Other states can range from 15 to 45 days, depending on your meter read cycle. Call us and we can give you a status, free of charge! 😊

What happens when my contract expires?

LifeEnergy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. We hope that you will select to renew onto another LifeEnergy product. However, if you do not renew with LifeEnergy, or select another provider, you will be placed on a monthly variable rate that can increase or decrease based on market conditions. Please see your Terms of Service Document for more information.

Deposits

When will I receive my deposit refund?

Deposits are returned with interest at the end of your LifeEnergy plan term. You will receive your deposit refund if you meet the following requirements:

  • You must have remained an active customer throughout your contract term
  • You paid your bill on time each month, throughout your contract term

If you decide at the end of your contract to leave LifeEnergy, the deposit (plus interest) will first be applied to any outstanding balance that you may have on your account. If you have any remaining deposit amount, it will appear as a credit on your final bill. Once you receive your final bill and make your payment on time, the credit will be refunded to you.

Deposit Waiver Program

You are eligible to receive a waiver for the deposit if you meet one of the following criteria.

You are 65+ years old

If you are 65 years of age or older and do not have any overdue electricity payments, please send us a copy of your driver’s license and most recent electricity or utility bill.

You are a victim of violence

If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status. The signed certification must be dated within the last 12 months.

You are in good standing with another electricity retailer and have been for the past 12 months.

If you have been a residential customer of any retail electric provider or an electric utility and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

You are medically indigent.

You are considered medically indigent as certified by a government entity or government funded energy assistance program and physician.

You are Active Military.

If you are currently serving in the U.S. Military, send a copy of your active military ID.

Billing and payments

Will I receive two electric bills if I choose LifeEnergy as my supplier?

No. You will continue to receive a single monthly bill from your electric utility, which will include the electricity supply charges from LifeEnergy.

May I participate in special bill-pay/low-income assistance programs if I sign up with LifeEnergy?

Yes. Call your electric utility for more details. If your income is limited, programs are available to help you pay part of your bill or lower the amount of electricity you use. Your electric utility may call the programs by different names, but many programs are available to you whether you switch suppliers or not.

Who do I contact if I have billing questions?

If you have a question about your LifeEnergy electricity supply charges, please contact us at 1-844-308-3631, or email us at Care@LifeEnergy.com. However, if you have a question about any other part of your bill, please contact your utility directly.

Where do I send my payment?

You will continue to receive a bill from your local utility, however you will see LifeEnergy under the line item for your supplier. You will continue to send your payment to your appropriate utility company.

How To Read Your Bill

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Ohio

New Jersey

Maryland

Illinois

Delaware

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Ways to Pay

For Texas customers only. When you receive your LifeEnergy bill, there are several ways to make your payment.

To pay online:

Please visit LifeEnergy’s Customer Portal at: https://lifeenergy.myaccount.energy

Or, visit our website and select “Login.”

*If you have not done so already, you will need to register your account using your LifeEnergy account number and billing zip code.

To pay online through QuickPay:

Use the Customer Portal’s Quick Pay option to make a quick and easy payment without logging into your account!

*You will need your account number, billing zip code, and phone number to access and make a payment through the Customer Portal’s Quick Pay option.

To pay by phone:

Please call LifeEnergy Customer Care at (844) 662-1222, and press option 1.

To pay by mail, please send a check or money order to:

LifeEnergy
P.O. Box 2411
Houston, TX 77252

*Be sure to include your LifeEnergy account number and allow for mail delivery time.

To pay in store:

Pay your LifeEnergy electricity bill at any MoneyGram location (Receive Code # 17065). To find a location near you, please click here.

To pay via your bank’s Bill Pay:

LifeEnergy accepts payment from most major bank and financial institution’s Bill Pay services. Please note that it may take up to 7 business days for your payment to post.

LifeEnergy accepts all major debit/credit cards, as well as pre-paid or reloadable gift cards. LifeEnergy is an approved MoneyGram merchant.

Customer Portal

How do I access my account online?

If you are a Texas resident and LifeEnergy customer, you can manage your electricity account online. The customer portal is accessible via the LifeEnergy website (www.LifeEnergy.com) by selecting the Login button at the top. If you have not registered your LifeEnergy account already, you will need to do so to view your account online.

Why is the customer portal only available to Texas customers?

All LifeEnergy customers will have access to the online portal by Spring 2019.

How do I register my account through the online customer portal?

To register your account online, you will need your LifeEnergy account number and the billing zip code that you provided at enrollment.

I have more than one account with LifeEnergy. Will I receive an account number for each of my accounts?

Yes, you will receive a new account number for each LifeEnergy account. Also, you will need to register each account through the customer portal using a different user ID. The portal does not allow users to access multiple accounts with the same username.

If I received a new account number, do I need to re-register with the customer portal?

Yes. If you received a new account number, then that account needs to be registered through the customer portal to access your new account information.

How do I see previous bills?

To view previous bills, select Bills within the navigation of the portal. To view a specific bill, click the PDF icon.

How do I set up autopay?

To set up auto pay, select Pay Now within the navigation of the portal. On this screen, you will select whether you wish to pay by check or credit/debit card. Select your method of payment, fill out the information required, and within Payment Mode, select Pay Now & Set as recurring to pay future bills automatically. Then, select Authorize Payment and click the Submit Payment button to finish setting up autopay.

How do I change my bill delivery settings?

From the home screen of the customer portal, select the Edit button next to Account Information. From the My Profile screen, you can edit or change your login settings, contact information, and bill delivery settings.

How do I view my electricity usage?

Select Usage within the navigation of the portal. On the Usage page, you will see your monthly usage and cost since starting service with LifeEnergy. Additionally, LifeEnergy is planning to enhance this feature by offering its customers robust energy usage reporting, ongoing insights, and smart saving tips.

Agency Pledges

To submit a pledge agreement on behalf of a LifeEnergy customer, please download and fill out the following forms and send to Pledges@LifeEnergy.com:

What is an agency pledge?

An agency pledge is a payment arrangement between a third party and a customer. The agency has 45 days to send payment for the amount owed.

How does an agency pledge work?

Agency pledges protect customer accounts from disconnection by sending payment on the customer’s behalf. Once a pledge payment is made, however, the customer is responsible to continue to pay any remaining balance, as well as all future bills.

Will my bill show that I received an agency pledge?

Your bill will reflect that a payment was made but it will not specify the source.

Other

What should I do if I am moving?

If you are moving, please call us toll-free at 844-662-1222 (TX Residents) / 844-308-3631 (All Other State Residents), or email us at Care@LifeEnergy.com, and one of our Customer Care agents will assist you.

Who do I call if I have a power outage?

Your local utility is still responsible for maintaining your electric service, which includes the power lines and poles. In the event of an emergency or power outage, please contact your local utility company at the number provided on your bill.

Friends 4 Life Referral Program

What is the Friends 4 Life program?

The Friends 4 Life program is LifeEnergy’s customer referral program. If a new customer enrolls using your unique Friends 4 Life program ID, you both receive a $25 bill credit.

How does a customer qualify for the Friends 4 Life program?

All Texas LifeEnergy customers are eligible to participate in the Friends 4 Life program. However, to receive the $25 bill credit, you must meet the following criteria:

  • Both customers must be active LifeEnergy customers
  • Both customers must have registered their LifeEnergy account via the online portal
  • Referred customer must maintain active account status and be in good standing (i.e., no past-due balance owed) for at least 90 days after start of service
  • Referred customer must enroll on an eligible “Friends 4 Life” product

What happens to my bill credits if I cancel my LifeEnergy service?

If you cancel your LifeEnergy service, you won’t be able to earn any more bill credits. Credit balances are not redeemable for cash and will be voided upon the service cancellation date.

How many $25 bill credits can I receive?

There is no limit to the bill credits you may earn. However, if you refer more than 24 customers in a one-year period, you will be required to fill out and submit a 1099 as required by the Internal Revenue Service (IRS).

When will I receive my Friends 4 Life program ID?

You will receive your Friends 4 Life program ID via e-mail within 2-3 days of your accepted enrollment. It is imperative that a valid e-mail is provided at enrollment so that you receive this communication, as well as additional information pertaining to your account and other LifeEnergy correspondence.

What if I deleted or never received my Friends 4 Life program e-mail and/or unique ID?

At any time, you can request to receive your Friends 4 Life program ID by contacting LifeEnergy Customer Care via the following methods:

What happens if the person I referred doesn’t include my Friends 4 Life program ID when enrolling?

A Friends 4 Life program ID must be provided at the time of the referred customer’s enrollment. No exceptions will be made. No credits will be applied to an account after the referred customer’s enrollment has been submitted and processed.

How long will it take to receive my $25 bill credit?

After the person you referred has successfully enrolled with LifeEnergy using your unique Friends 4 Life program ID and the program’s eligibility requirements are met, you and your friend will each receive the $25 bill credit between 90 and 120 days after the referred customer’s enrollment.

May I use a referral code for a renewal enrollment?

No. Referral codes may only be applied toward new customer enrollments.

What happens to my bill credits if I change my service and/or rate plan?

As long as you remain a LifeEnergy customer, you can still participate in the LifeEnergy Friends 4 Life program.

Who do I contact if I have questions about my service or about the Friends 4 Life program?

You may send us an email at Care@LifeEnergy.com. Our Customer Care Specialists are available to assist you Monday-Friday 8am-5pm CST.